Clickatell has managed to reactivate a significant number of our customers on the US shared short code program and we are nearing the end of the process. We are not reactivating connectivity to Sprint Nextel & Boost on the shared short code program, as they no longer support connectivity for these programs.

We have not forgotten about you. We are very aware that we have not yet provided some of our customers with the details of exactly how we will manage the connectivity of their specific message service type on our shared short code program going forward. We assure these customers that they are at the very top of our list of priorities and that they will have the answers that they need very shortly.

We have almost finished with this process, thank you for your continued patience.

Clickatell has managed to reactivate a significant number of our customers on the US shared short code program and we continue to make progress each day.

Customers that have been affected by the US service disruption and have not yet been reactivated on the US shared short code program will receive specific communication on our program very shortly.

We remain unable to prioritise personal requests for reactivation and thank you for your patience.

Clickatell continues to make progress with restoring connectivity to our US shared short code customers.

Customers that continue to be affected will receive specific communication on our program very shortly.

We remain unable to prioritise personal requests for reactivation and thank you for your patience in this regard.

The connectivity of our dedicated short codes has been restored with Sprint Nextel . Service has now been fully restored on all supported US carrier networks.

Clickatell is continuing to restore connectivity to our US shared short code customers.

You will receive specific communication shortly. We remain unable to prioritise personal requests for reactivation and thank you for your patience in this regard.

Clickatell has restored connectivity to Sprint Nextel for all dedicated US short code customers. All services are therefore restored for customers using dedicated short codes.

We will continue to restore connectivity to our US shared short code customers on a service by service basis (Alerts, Voting, Couponing, etc.). The reactivation process is taking longer than what we expected due to the additional scrutiny we have had to introduce to ensure customer compliance and adherence to our terms and conditions and accepted industry guidelines, before we’re able to restore services.

If your service is not restored yet, rest assured that we will contact you with more details on our soon to be implemented reactivation process for remaining US shared short code customers. We are unable to assist with prioritizing requests for reactivation, so please be patient while we focus our attention on reactivating our US customers that are still affected.

Further information is available on our FAQ, or please refer to our forum threads addressing the top issues you have raised.

Clickatell is continuing to restore connectivity to our US shared short code customers.

We expect to expedite the reactivation of this service once as soon as the terms of the new shared short code program, including those for your message service type, have been finalised.

You will receive specific communication in this regard shortly. We remain unable to prioritise personal requests for reactivation and thank you for your patience in this regard.

Further information is available on our FAQ, or please refer to our forum threads addressing the top issues you have raised.

Clickatell is gradually restoring connectivity to our US shared short code customers. We will not restore shared short code connectivity to Sprint Nextel & Boost, since their policy no longer supports the use of shared short codes.

The reactivation process, for our shared short code customers, is taking longer than what we would like, because we are required to audit customer account adherence to our terms and conditions and accepted industry guidelines, before we’re able to restore services.

If your service is not restored by the end of the week, then we will contact you with more details of our reactivation process for the remaining US shared short code customers still affected, so that your service can be restored. We are unable to assist with prioritizing requests for reactivation, so please be patient while we focus our attention on reactivating our US customers that are still affected.

Further information is available on our FAQ, or please refer to our forum threads addressing the top issues you have raised.

Clickatell is making considerable progress in restoring connectivity to our dedicated short code customers on the Sprint Nextel & Boost networks.

The reactivation process is taking longer for our shared short code customers, because we are required to audit customer account adherence to our terms and conditions and accepted industry guidelines. We’re also classifying accounts into message service types for reactivation, which is designed to ensure that future service interruptions are minimized for all our customers; this process is time consuming, but in the best interest of guaranteeing an ongoing service to you.

We’d like to remind you that service to Sprint Nextel & Boost will not be enabled due to policy decisions by the network.

If we have not yet contacted you to restore your service to the other carrier networks, please be assured that will communicate with you in the next few days on the process you will need to follow and information that you will be required to disclose in order for us to fast track the reactivation of your service.

We’d like to remind that you may only use the Clickatell messaging platform to send message content that is in line with the Mobile Marketing Association US consumer guidelines and our own terms and conditions.

For additional information on the matter please refer to our FAQ, or read our forum threads addressing the top issues you have raised.

Clickatell is restoring dedicated shortcode connectivity to Sprint Nextel & Boost, as quickly as their processes allow.

If you are a shared short code customer that has not yet had your service restored (excluding Sprint Nextel & Boost), then we will either restore your service over the next few days, or we will provide further details on the new process that you will be required to complete in order to reactivate your service. This requirement will depend on the nature of your message sending.

For additional information on the matter please refer to our FAQ, or read our forum threads addressing the top issues you have raised.

Clickatell has been able to restore connectivity to our US customers that make use of dedicated short codes, to all US carriers, except Sprint Nextel & Boost, where we are gradually restoring services to an increasing number of customers.

We are also steadily restoring services to our shared short code customers to all US carriers except Sprint Nextel & Boost, as their policy does not support the use of shared short codes on their network.

If you are a shared short code customer that has not yet had your service restored, we will either restore your service over the next few days, or we will provide further details on the new process that you will be required to complete in order to reactivate your shared short code service. This requirement will depend on the nature of your message sending.

We’d like to remind that you may only use the Clickatell messaging platform to send message content that is in line with the Mobile Marketing Association US consumer guidelines and our own terms and conditions.

For additional information on the matter please refer to our FAQ, or read our forum threads addressing the top issues you have raised.

We are pleased to advise you that we are authorised to restore the US shared shortcode service. This service is being restored for all US carriers, except Sprint Nextel & Boost, as their policy does not support shared shortcode usage on their network.

We have already reactivated a small number of US shared shortcode customers and we continue to make progress with this.

Early next week, we will provide more clarity on the process that the majority of US shared shortcode customers can follow in order to reactivate their US service.

A letter to US customers from the CEO of Clickatell http://www.clickatell.com/downloads/Letter_from_CEO.pdf.

Clickatell has been able to restore connectivity to our US customers that make use of dedicated short codes, to all US carriers, except Sprint Nextel & Boost, where we have been able to restore services for some customers.

US customers that have been using shared short code services continue to be impacted by a lack of connectivity.

We are receiving more information from US carriers about the future and requirements of shared shortcodes, not only with us, for the industry.

As soon as we’re authorized to resume the shared shortcode service, we will contact our shared short code customers and assist them through the process of reactivating their service, while ensuring they comply fully with MMA guidelines and our terms and conditions.

For more information on the matter please refer to our FAQ, or read our forum threads addressing the top issues you have raised.

The connectivity of our US customers on dedicated shortcodes has been restored, and we have made progress in restoring connectivity with Sprint Nextel & Boost. We will continue to engage with them in order to restore services fully and will advise as soon as this becomes possible again.

US customers that have been using shared shortcode services continue to be impacted by a lack of connectivity for their shortcodes. We will engage with our shared shortcode customers in the coming days with more information regarding the process that we need to follow in order to restore your services on the US networks.

We will provide additional information on progress in this matter as it becomes available. For any further information at this time, please read our FAQ on this matter, or read our forum threads on the top issues that you have raised.

The connectivity of our US customers on dedicated shortcodes has been restored, except with Sprint Nextel & Boost. We will continue with our efforts to restore services fully and will advise as soon as this becomes possible again.

US customers that have been using shared shortcode services continue to be impacted by a lack of connectivity for their shortcodes.

The nature of the shared shortcode service is such that the recent abuse of our messaging platform, by a handful of rogue customers making use of shared shortcodes, has led to these shortcodes being shut down for delivery to US carriers. All US customers that were using these shortcodes that were shut down, have thus experienced a service disruption.

We are in the process of going through a number of steps to ensure that when we restore the shared shortcode service, that abusive customers will be screened or detected immediately and that the current US customer impact will not be repeated.

We thank you for your patience while we restore the same high quality of service to all of our US customers. We will provide additional information on progress in this matter as it becomes available. For any further information at this time, please read our FAQ on this matter, or read our forum threads on the top issues that you have raised.

Clickatell has restored connectivity to our US customers on dedicated short codes, to all carriers except Sprint Nextel & Boost. The connectivity status of customers on shared US shortcodes remains unchanged.

We again apologize for the inconvenience that this has caused you and your customers. We continue to work diligently to restore connectivity to all of our US customers, this is our highest priority. We will provide additional information on progress in this matter as it becomes available.

Clickatell has strict guidelines regarding use of our mobile messaging platform that is consistent with MMA guidelines. Unfortunately a customer violated these guidelines and our Terms of Service (TOS); this created a cascading series of events which resulted in a connectivity disruption for a number of our US customers.

This problem has been excised from the system and we are working diligently to restore service to our US customers. Again we are aware of the difficulty that this incident has caused many of our customers. We apologize and look to restoring our quality service as quickly as we can.

We are experiencing significant connectivity problems resulting in non-delivery of messages to U.S. destinations. We do not currently have an ETA for resolution. We will issue a more formal statement soon.